Crisis Stabilization Beds Program

Waterloo
Region

Thresholds Homes and Supports’ Crisis Stabilization Beds Program offers voluntary and non-medical short terms stays with 24-hour supportive care for those in crisis. Located at the rear of our property at 298 Lawrence Avenue in Kitchener, the program serves as an alternate to a hospital emergency room for people who are able to keep themselves and others safe. 

Individuals who:

  • are 18 years of age and older
  • live in the Region of Waterloo or County of Wellington
  • are experiencing a mental health and/or psychosocial crisis
  • are able to maintain safety of self and others (in a congregate setting)

Individuals or referring partners can complete a telephone screening by calling (519) 579-0751.

Frequently Asked Questions

Individuals may access Crisis Stabilization Beds for various reasons, including to receive emotional support in times of crisis, as an alternative to a hospital stay, or as a transitional step after a hospital stay.

The Crisis Stabilization Beds Program can provide:

  • Crisis de-escalation and support
  • Safety planning
  • Developing and updating crisis plans
  • Support managing symptoms of mental illness
  • Supportive counselling
  • Medication support
  • Referrals and links to appropriate community support
  • Partnerships with other service providers, families, and support networks

Once an individual completes a telephone screening by calling (519) 579-0751, they can be admitted on the same day.

The average length of stay is approximately five (5) days.

Warming Centre

Waterloo
Region

Thresholds Homes and Supports’ Warming Centre at the front of our 298 Lawrence Avenue property in in Kitchener is open to anyone needing a warm place to spend the night. Open daily throughout the winter season from 7 pm to 7am, the centre a calming environment with beds and shower facilities, nutritious meals, and referrals to community supports.

Individuals who:

  • are 18 years of age and older
  • live in the Region of Waterloo

Guests or referring partners are encouraged to call the centre at (519) 579-5009 before arrival, but walk-ins are also welcome.